Click to See Rugs A Bound's Policies, Terms and Conditions on the following:
Closeouts
Damaged Items
Price Match Guarantee
Pricing
Privacy
Product Descriptions
Product Images
Refused Shipments
Return Policy - No Restocking Fees*
Shipping Policy
Special Orders/Custom Rugs
Tax-Free Shopping

CLOSEOUTS
These discontinued items are first quality rugs from the name brands that you trust, and they are priced to move to make room for this year's new items.  Sorry, no returns on these selections.   If a closeout rug is received damaged, we must be notified immediately.

DAMAGED ITEMS
Inspect your order carefully upon receipt.  If you received a damaged rug or the wrong item, you must notify us within 4 business days.  Rugs A Bound cannot honor any damage claims after that 4 day period.  After being notified, a damage call tag will be issued.  In these cases, you are not responsible for return shipping costs.  Once the rug has been received and inspected and shown to be damaged or the wrong item, a replacement shipment will be sent or a refund will be given.

If a rug is returned as damaged, but upon inspection the merchandise is found to be non-defective there will be a 15% restock fee, and the cost of shipping will be charged as well.

PRICE MATCH GUARANTEE
Rugs A Bound guarantees to beat the price of any valid source including online retail competitor, store or catalog advertising.  Rugs A Bound will beat our competitors price, and we will also include an American Express Gift Card for qualifying purchases for allowing us to beat our competitors price.  Click here to fill out the price match form.

PRICING
Except where noted otherwise, the price displayed is suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice.

With respect to items sold by Rugs A Bound, we cannot confirm the price of an item until you order.  Despite our best efforts, a small number of the items in our catalog may be mispriced or have missing pricing attributes.  If an item's correct price is higher than the invoice price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

PRIVACY
Rugs A Bound respects your right to privacy.  We do not sell or share any information about you.   Your confidential information will remain secure at all times.  All of the orders placed through Rug A Bound.com will be processed securely through a VeriSign Class 3 Secure Server, using the latest 128-bit key encryption technology and stringent password-protection rules.

Rest assured when you see the padlock in the address bar that your information is safe.  Our sophisticated encryption technique, SSL (Secure Sockets Layer), protects all of your personal information.  Our service provider is Homestead.com and you can view their SSL certificate here:

PRODUCT DESCRIPTIONS
Rugs A Bound attempts to be as accurate as possible. However, Rugs A Bound does not warrant that product descriptions or other content of this site is error-free.  If a product offered by Rugs A Bound itself is not as described, you may return it in unused condition within the guidelines of general returns.

Please note that all rugs sizes listed on Rugs A Bound are approximate.  Hand made rugs sizes will vary due to the hand made nature of the rugs.  Machine made rugs sizes are usually more accurate because their are made by machines, but will sometimes vary slightly.

PRODUCT IMAGES
The digital images we display have the most accurate color possible. However, due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen.  We make every effort to show you an image of the exact size and shape of the rug you are purchasing.  If this image is not available, we display the standard rectangular rug images of a 5' x 8' or 8' x 11' depending on availability from the manufacturer.  Please note that smaller sizes, such as 2' x 3's, will usually have the patterned scaled down to fit the smaller dimensions which does cause variations from the images of the larger sized rugs.

REFUSED SHIPMENTS
If a rug shipment is refused, a 15% restock fee will be applied, and the cost of shipping will be charged as well.  It is to your advantage to receive a shipment and then return the item(s).  See above for damaged items concerns.

RETURN POLICY - NO RESTOCKING FEES*
We want you to be 100% satisfied with your online rug purchase, but from time to to time, there may be an issue with a product.  We hope to ensure that any problem is resolved quickly and efficiently; if there is a problem with your online rug order, you must return the rug(s) within 21 days of the ship date in order to receive an exchange or refund.

Please note that returns will not be accepted without a R.A. number.  To get return authorization number, please call us at (229) 242-9899 or email us at service@rugsabound.com.  When a R.A. number is issued, Rugs A Bound will also give the address that the return should be shipped to along with any other instructions.  You have 7 days to return your item from when you are issued the return authorization number.

All items must be returned in the original condition.  The returns should be in the original packaging or something equivalent (a heavy-duty disposable plastic painter's tarp is a great substitute).  Rugs should be double wrapped in  heavy plastic, and taped up securely with packing tape.  Do not use duct tape, electrical tape, or trash bags as packaging.  The R.A. number must be on the outside of the plastic, since returns will not be accepted without the R.A. number.

The customer is responsible for the return shipping costs on general returns.  The returned item should be shipped with a carrier that offers insurance and delivery confirmation such FedEx or UPS.  We also ask that you send us a copy of the tracking information.  Once the items are received and inspected, Rugs A Bound will replace the item, repair the item, exchange the item or refund the purchase price.

Closeouts
These discontinued items are first quality rugs from the name brands that you trust, and they are priced to move, to make room for this year's new items.  Sorry, no returns on these selections.   If a closeout rug is received damaged, we must be notified immediately.

Custom Rugs
Rugs A Bound can make beautiful custom rugs for your decor from the beautiful carpets available from many fine carpet companies.  When you find a carpet style or color that you like, we'll be glad to give you a free estimate on your custom rug based on the size that you need.  Due to the of custom nature of these rugs, they are not returnable.  If a custom rug is received damaged, we must be notified immediately.

Special Order
Some rug designs are only available via special order, such as retired designs from the Marcella Vera Bradley Collections.  Since natural products are used and these rugs are handmade, slight variation in size an color must be expected.  These orders cannot be canceled once processed, since the rug is being hand made specifically for each order received.  Due to the custom nature of these rugs, they are not returnable.  If a special order rug is received damaged, we must be notified immediately.

* A 15% restock fee is charged on all Couristan and Sphinx rug returns.

SHIPPING POLICY
Rugs A Bound offers free shipping within the continental U.S.  Contact us for a shipping rate quote if you are outside of the continental U.S., please provide the item's sku and desired size or sizes as well as your address.

Orders usually take a 2-5 business days to be processed.  Shipping time differs depending on your area of the country.  Tracking numbers from Fed Ex or UPS will be sent via email for the most accurate delivery times.  Most orders are received in approximately 7-10 business days, but on some occasions, area rugs may be on back order and the processing and shipping time will vary based on availability.  Once an order it shipped, the order cannot be canceled.  See Return Policy for more information about returning items.  See Refused Shipments for information about shipments that are refused.

SPECIAL ORDER/CUSTOM RUGS
Some rug designs are only available via special order, such as retired designs from the Marcella Vera Bradley Collections.  Since natural products are used and these rugs are handmade, slight variation in size an color must be expected.  These orders cannot be canceled once processed, since the rug is being hand made specifically for each order received.  Due to the custom nature of these rugs, they are not returnable.  If a special order rug is received damaged, we must be notified immediately.

Also Rugs A Bound can make beautiful custom rugs for your decor from the beautiful carpets available from many fine carpet companies.  When you find a carpet style or color that you like, we'll be glad to give you a free estimate on your custom rug based on the size that you need.  Due to the of custom nature of these rugs, they are not returnable.  If a custom rug is received damaged, we must be notified immediately.

TAX-FREE SHOPPING
Taxes are not charged if your order is shipping outside of Georgia.  Orders shipping within Georgia are subject to an 7.00% tax.  It is Rugs A Bound's responsibility to collect sales tax revenue on behalf of the state of Georgia. 

In order to offset this extra expense Rugs A Bound will discount all items with a Georgia ship address so that when the 7.00% tax is added to the total will be equal to our advertised price.  This allows Georgia residents to purchase the rugs on our site at the same advertised price as the residents of the rest of the country.

By placing an order with www.RugsABound.com you will be deemed to have read, understood and agreed to these policies, terms and conditions.

*  Rugs A Bound reserves the right, at its sole discretion, to make the decision in regards to replacing, repairing, refunding or crediting an area rug return since each issue that arises will have various elements to take into consideration.